外贸产品质量问题回复邮件 对于外贸人来说,在与客户沟通时,经常会遇到客户对于我方产品质量存疑的情况,很多外贸人不知道如何回复,本次,小编就来介绍下如何写外贸产品质量问题回复邮件?
外贸产品质量问题回复邮件
一、深入了解产品细节
用通俗易懂的语言,或者产品图片、影像、证书等,让客户看到产品质量的价值。
二、数字化、形象化体现产品优势
发现、总结自己产品的优势,把这些产品优势通过数字化、形象化的方法介绍给客户,
三、让客户自己体验
可以通过邀请客户来工厂参观,在展会上和客户沟通,给客户寄样品等方式,让客户体验到产品的功能性。
质量顾虑回复话术模板(一)
1、We keep a very stable quality level for years , and qualified products rate is 99% and we are constantly improving it, .You may find our price will never be the cheapest in the market . We hope our clients can get what they paid for.
2、we produce as per international standard and norm, ASTM(美标),EN(欧标)
3、we can guarantee quality because of our most advanced production line.
4、We understand that poor packaging may cause a lot of unnecessary troubles, such as damaged goods and packaging. Therefore, by investing a little more, we can guarantee better quality production and better customer satisfaction, and reduce subsequent maintenance costs.
质量顾虑回复话术模板(二)
5、We always put inspection on whatever products out of our factory. We know once those products with quality defects are shipped to the destination, both of us are in great trouble. If we check the quality of each shipment with the minimum cost, so why not?
6、In order not to lose customer support. We have a channel for quality claims, which is usually written in the contract. If it is due to our mistakes, such as quality defects caused by production or packaging, we will certainly not evade our responsibility.
7、So far, our customers are very satisfied with our services and products. I can give you some comments from other buyers in the market and deepen your understanding of us.
8、We take every claim as an opportunity to review all the sections which may affect our quality, such as production, design, packing, inspection, and shipping. We are constantly working on better production procedures, better back up services and always try to pay attention to those details.
此外,如果外贸人跟客户沟通时实在无法谈妥,可以使用外贸百科平台的搜索引擎获客,直接跳过对方寻找对方的关键决策人进行沟通!
https://www.17tr.com/background/email
利用客户的社媒信息,便能够在多个平台同时触达客户,进一步增加成交概率。 此外,这款工具还可以同步抓取全网出现过该邮箱的网页,如果是企业邮箱,还能推荐更多后缀相同的相关邮箱。帮助大家快速搜集邮箱信息,了解客户,并通过关联企业邮箱更快定位关键决策人邮箱。
以上便是外贸产品质量问题回复邮件的介绍,希望能帮到广大外贸人。