最近外贸行业越来越不好做了，自己入行已经整整五年了，这五年经历许多，不敢说自己很有经验，但是也脱离了菜鸟，事情越来越多，时间越来越少，所以很多时候会没办法更新。尽自己最大来整理吧，如果哪天自己不做外贸这行了，这些文字可以给自己留个纪念。
装运是国际货物买卖合同中不可缺少的一项条款。装运业务通常包括以下环节：通关、租船订舱、制作装运单据、发出装船通知等。
装运条款一般包括装运时间、装运港及目的港、装船时间、装运单据、分批装运或转船装运等。
一、进口方给出口方的装运邮件的写作步骤及常见表达方式如下：
1简要说明交易货物及有关装运条件（敦促出口方尽快装运，说明装运条件，等待装运通知）
We refer to Contract N0CT8898 signed between us on 20thDecember,2004 for 1000 metric tons of cotton ,which is stipulated for shipment in March ,2005 2004年12月20日签订的CT8898 号合同规定，1000公吨棉花原定于2005年3月装运
We are very anxious to know about the shipment of our order for 5000 cases of tin plates 我们急于知道5000箱马口钉订货的发运消息。
For some special reason we request you to advance shipment of the consignment under order No579 from October to September 由于某种特殊情况，我们要求贵方将579号订单项下货物的装运期从10月提前到9月。）
2陈述事实，说明理由
As we are in urgent need of the goods ,we find it necessary to stress the importance of making punctual shipment within the validity of the L/C由于我们急需这批货，所以我们认为有必要强调在信用证有效期内按时装货的重要性。
3表明我方观点或建议愿望
In case you should fail to effect delivery in April ,we will have to lodge a claim against you for the loss and reserve the right to cancel the contract 如果你们4月份尚不能交货，我们只好向贵方提出损失索赔并保留取消合同的权利。
We should appreciate prompt shipment and hope to establish a regular connection for the future if this first consignment proves to conform to the samples supplied 非常感谢贵方的及时装船，如果首批货物与所供样品一致，我们希望将来进行经常性的业务联系。
二、出口方给进口方的装运邮件的写作步骤及常见表达方式如下：
1开头语
We are pleased to notify you that the cargo has been shippped by 我们高兴地通知贵方，货物已装。。。。
We fell apologetic that we really have no way to make shipment on , because of 由于我方是在无法于。。。装运货物，谨向贵方表示歉意
2结束语言
The shipment will reach you within 5 days 货物将于5天内到达贵方。
We appreciate the business you have been able to give us and assure you that all your future orders will continue to receive our most careful attention 感谢贵公司这次照顾我们这笔交易，今后贵公司所有订单我们保证一定慎重办理。
We should be obliged if you would kindly understand the situation and you would comply with our request 对我方处境请予谅解，并盼答应我方要求，我方不胜感激。
我做外贸这几年来，最常用到的装运邮件就是写邮件告诉客人我们的货没办法准时出货要推迟交期，每次的借口都要绞尽脑汁想，可头疼了。
上一篇： 我的外贸英语邮件自学之路十九---保险4
想要接外贸订单日语邮件怎么写
未付款订单
Dear $buyer,
We have got your order of XXXXXX。But it seems that the order is still unpaid If theres anything I can help with the price, size, etc, please feel free to contact me After the payment is confirmed, I will process the order and ship it out as soon as possible Thanks！
Best Regards
$myname
译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！
提示：请根据您产品自身特点对描述内容进行修改。
02已付款订单
Dear $buyer,
Your payment for item XXXXXX has been confirmed We will ship your order out within XXX business days as promised After doing so, we will send you an e-mail notifying you of the tracking number If you have any other questions, please feel free to let me know Thanks!
Best Regards
$myname
译文：您的订单编号为XXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！
提示：请填上您的订单号和发货天数。
03发货后
Dear $buyer,
The item XXXXXX you ordered has already beenshipped out and the tracking number is XXXXXX The shipping status is as follows: XXXXXX You will get it soon Thanks for your support!
Best Regards
$myname
译文：订单号为XXXXXX的货物已经发货，发货单号是XXXXXX，运输方式是XXXXXX，订单状态是XXXXXX。您将会很快收到货物，感谢您的支持和理解。
提示：请填写订单号、发货单号、运输方式和发货日期。
04询问是否收到货
Dear $buyer,
According to the status shown on EMS website, your order has been received by you If you have got the items, please confirm it on DHgatecom If not, please let me know Thanks！
Best Regards
$myname
译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。
05客户投诉产品质量有问题
Dear $buyer,
I am very sorry to hear about that Since I did carefully check the order and the package to make sure everything was in good conditionbefore shipping it out, I suppose that the damage might have happened during the transportation But I’m still very sorry for the inconvenience this has brought you I guarantee that I will give you more discounts to make this up next time you buy from us Thanks for your understanding
Best Regards
$myname
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。
提示：请根据投诉的实际情况进行更改。
06订单完成
Dear $buyer,
I am very happy that you have received the order Thanks for your support I hope that you are satisfied with the items and look forward to doing more business with you in future
Thanks！
$myname
译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。
07提醒买家给自己留评价
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us If there's anything I can help with, don't hesitate to tell me
Best Regards
$myname
译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。
08货物断货
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment I will contact the factory to see when it will be available again I would like to recommend some other items of similar styles Hope you like them too You can click on the following link to check them out XXXXXXIf there’s anything I can help with, please feel free to contact us Thanks！
Best Regards
$myname
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXX，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！
提示：请在横线处添加同类产品的链接。
09折扣
Dear $buyer,
Thanks for your message Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% discount Once we confirm your payment, we will ship out the items for you in time Please feel free to contact us if you have any further questions
Thanks & Best regards!
$myname
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXXXX个产品，我们可以为您提供XXXXXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提供的折扣。
10买家议价
Dear $buyer,
Thank you for taking interests in our item I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order If you have any further questions, please let me know Thanks!
$myname
译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！
提示：请添加希望买家购买的件数和您所能提供的折扣。
11大量订单询价
Dear $buyer,
Thanks for your inquiry We cherish this chance to do business with you very much The order of a single sample product costs $ XXXX USD with shipping fees included If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping I look forward to your reply
Regards！
$myname
译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
提示：请填写你产品的价格，购买件数和优惠价格。
12买家要求免运费
Dear $buyer,
Sorry, free shipping is not available for orders sent to XXXXXX But we can give you a XXX% discount of the shipping cost
$myname
译文：很抱歉，到XXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。
提示：请填写地区和运费折扣。
13
未付款订单改完价格再次催款
Dear $buyer,
We’ve reset the price for you We have given you a XXX % discount on the original shipping price Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with
Best regards!
$myname
译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。
提示：请填写运费折扣。
14买家对于你的产品表示怀疑
Dear $buyer,
I am very glad to receive your message Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money We sincerely look forward to establishing long business relationship with you
Regards
$myname
译文：我很高兴收到你的邮件。虽然我在DHgate没有多少评价，但我一直在Ebay做业务多年，我对我的产品很有信心。此外DHgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。
15发货几天后买家没收到货
Dear $buyer,
We sent the package out on XXXXXX, and we have contacted the shipping company and addressed the problem We have got back the original package and resent it by UPS The new tracking number is XXXXXX I apologize for the inconveniences and hopefully you can receive the items soon If you have any problems, don’t hesitate to tell me
$myname
译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。
提示：请填写发货日期和货运单号。
16向买家推荐新品
Dear $buyer,
As Christmas/New year/…… is coming, we found XXXXXX has a large potential market Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin We have a large stock of XXXXXX Please click the following link to check them out XXXXXX If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX Thanks
Regards
$myname
译文：随着圣诞节/新年/……的来临，我们发现XXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXX产品。请单击下面链接XXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
提示：请填写产品名称、产品链接地址和购买件数。
17收到好评后
Dear $buyer,
Thank you for your positive comment Your encouragement will keep us moving forwardWe sincerely hope that we’ll have more chances to serve you
$myname
译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。
关于外贸中用到的电子邮件的一般格式
想要接外贸订单日语邮件怎么写如下：
1收件人的名字：写清对方称谓，外部客户一定要加「亲」。
2开头问候。
3自报家门，自我介绍。
4正文概要提示∶推荐正文前放一个起头。
5结束问候。
外贸订单这种产品是做出口的外单，一般工厂做的量比较大，工厂一般生产下来都会比定单要多一些国内的某些批发商就会向工厂收这种外贸尾货卖给中小批发商或者零售商，而零售商就称之为外贸单品，实质上就是外贸的尾货拿来零卖。
外贸电子邮件的格式
Dear (客户名字）
Thanks for your e-mail and we will be glad to cooperate with you
We are manufacturer of and engaged in this field for many years We have professional assembly lines and designers and can provide you high quality products
we can also customize products from your own design Our products are well received in many countries and districts, such as the USA, Canada, Australia, India, Singapore and many European countries
For the certificate, we have ISO9000 and we can supply the EN71, HR 4040(ASTM) and the third party (TARGET) inspections as part of the program
Attached is a price list of our products for your reference, pls kindly take a look and tell me your comments in return Thanks
If you have any question, pls feel free to contact me
I look forward to your prompt reply
Regars& thanks
你的英文名（此处）
MP:
TEL:
FAX:
Skype:
MSN:
E-mail:
Adderss:
模板都是自己摸索的。先给你个例子，开头先自报家门，然后介绍一下你们的公司及产品，通过了那些测试。然后发一些客户感兴趣的资料给他。最后问他如果有疑问可以随时与你联系。一般都这样，这只是新邮件，对付第一次询盘的客户。
我刚开始做外贸，想得到一个出口俄罗斯的邮件看看是怎样写的，能不能给我个例子看看，谢谢
其实也很普通的：Hello,Frank
Good Middle Autumn's day
Today is Chinese Middle Autumn festival
I wish to show my greetings to you and remain With my sincerely regards to you my friend
Kind regards
Joe Lau主要就是格式问题：件格式，规范方面（非邮件内容和正文）有如下问题，总体感觉比较随意．提醒一下． 1/ 发邮件无subject主题, 或者随便找一个以前的邮件直接回复一下．后果：以前的邮件是针对以前的某一件事情，邮件正文和主题都和现在的事情无关．导致买家一头雾水，无法快速辨认．2/ 邮件下方无签名（包括人名，公司名字，****等）或者只有中文名字． 后果：导致买家不知道你是谁？要知道，买家会接触，联系很多国家的不同供应商，你在一段时间没有和买家联系后，突然发过去个邮件，对方很难判断你是谁？来自什么国家的什么公司？3/ 邮件的发件人不要用中文．如 联想公司张三＜zhangsan@lenovocom>, “联想公司张三”很有可能会在买家那里显示乱码，哪怕不是乱码，对方也不一定可以看懂中文．4/ 买家如果已经ＣＣ，把邮件抄送给第二个人，或者抄送给2个人以上（可能是买家的同事或者主管），你回复的时候要按＂reply all” ，而不要只回复发件的那个人．买家发邮件ＣＣ的目的是希望多个人了解到目前此事的进展情况，你有义务回复全部的人．5/ 回复买家邮件的时候要” reply with all history”,不要把历史记录删除，否则买家不知道先前发生的事情和交流的内容．也不要随意改变邮件的主题．一件事情，一个产品的邮件要保持一个邮件主题． 6/ 不要用晦涩难懂的缩写，我们不是在发电报． 如hv: have等．以免产生误解．也不要用俚语．7/ 重要的内容可以用ｂｏｌｄ粗体加粗或者用大写．8/ 不要全部用大写字母写邮件正文．如 THANK YOU FOR YOUR EMAIL DATED NOV17,20069/ 如果事情比较复杂，繁多的话，可以用 1 2 3 4 注明．表达要简洁，直接，明确．不要把很多事情写在一段中，显得非常冗长，没有条理性．10/ 不要用过多的感叹号．你在一个邮件中用了过多的感叹号，效果是和你一个都不用是一样的．11/ 每一段中间要空一行，方便别人阅读．12/ 如果你是初学者，学习模仿以英语为母语的买家的写邮件方式也不失为一种有效的方法．</FONT></FONT>参考地址： http://newshxgiftcn/Html/foreign_trade_college/foreign_trade/indexhtml
楼主！ 您好！很高兴为你服务
主题的时候最好是写你公司的产品。这样才会引起客户的第一注意
另外一个重要的方面是:你要看客户用的是什么邮箱很多情况下他们在使用公司邮箱企业邮箱大多是开放的,每天能收到很多垃圾邮件为了能最大程度的保证你的邮件被阅读在主题的开头要写上收件人比如我是出口不锈钢板材的,这封信是给MARK的,我一般这样写:TO: Mark, stainless steel sheet 这样在他浏览公司的邮箱时发现是写给自己的,一般会打开看一看 或者公司有专门的人在管理公司邮箱,因为有了收件人,他就会转发这样你写的邮件的被读性就高一些回复率也就高一些 大家不妨试一试这种方法
